Refund policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at info@trendden.store. Please note that returns will need to be sent to the following address: [INSERT RETURN ADDRESS]

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at info@trendden.store.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at info@trendden.store.

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at info@trendden.store. Please note that returns will need to be sent to the following address: [INSERT RETURN ADDRESS]

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at info@trendden.store.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at info@trendden.store.

Return & Refund Policy

At Trend Den, your satisfaction matters to us. If you're not fully satisfied with your order, we’re here to help. Please read our return policy carefully to understand your rights and responsibilities.

Eligibility for Returns

We accept returns under the following conditions:

- You must request a return within 30 days of receiving your order.

- The item must be unused, in its original packaging, and in resalable condition.

- The item must be undamaged, unwashed, and free from any signs of wear or use.

- All tags and original labels must be attached.

Items That Cannot Be Returned

The following are non-returnable:

- Items marked Final Sale or Clearance

- Custom or personalized items

- Items damaged through misuse, neglect, or accidents after delivery

- Wholesale or bulk orders (unless defective or incorrect)

- Earrings, undergarments, or other hygiene-sensitive items

- Digital products, if applicable

Damaged, Defective, or Incorrect Items

If you receive an item that is:

- Damaged on arrival

- Faulty or defective

- Not the item you ordered

Please contact us within 7 days of delivery and include:

- Your order number

- Clear photos of the item, showing the damage or issue

-  A brief explanation of the problem

We will offer either:

- A full refund

- A replacement at no additional cost

- A store credit (your choice)

How to Request a Return

To initiate a return:

Email us at info@trendden.store with:

- Your full name

- Order number

- Reason for return

- Photos (if applicable)

We will review your request within 2–3 business days and respond with:

Return instructions:

- Return address (note: items must be sent back to our fulfillment partner's address in China or other international location)

- You are responsible for return shipping unless the return is due to our error.

Refunds

Once we receive and inspect your returned item:

- You’ll receive an email confirmation

- Approved refunds will be issued to your original payment method within 10–15 business days

- Depending on your bank or payment provider, it may take longer to reflect in your account

We reserve the right to deduct shipping fees or restocking fees in some cases.

Exchanges

We currently do not offer direct exchanges. If you need a different item, color, or size:

- Please return your original item for a refund

- Then place a new order for the item you want

Important Notes:

- We are not liable for lost returns. Please use a trackable shipping method

- Refunds are not issued for packages returned due to unclaimed parcels, incorrect address, or refusal to pay customs fees

If you have any questions about your return or the status of your refund, contact us at info@trendden.store — we’re happy to help!